Contact Royal Reels 25: site, bonus, account

The form below routes to the editorial team. Required fields are marked with an asterisk.

• Name*: your name. We do not publish contact form submissions.
• Email*: a real email so we can reply. We use this only to respond to your enquiry, not for marketing.
• Subject*: short description. Mark as URGENT if all numbered sites are blocked on your ISP.
• Category*: site issue, bonus question, account help, partnership, editorial correction, other.
• Message*: the detail. For site issues, include your ISP (Telstra, Optus, Vodafone, TPG) and the site number you tried.
• Screenshot (optional): attach a screenshot of the block page or the error. Helps us diagnose faster.

We log every contact form submission in our internal tracker. The reference number is in the auto-reply email. If you do not get a reply within 48 hours, check spam, then re-send. We reply to every legitimate enquiry.

Here is what the editorial team handles directly.

Site URL issues. If all numbered sites are blocked on your ISP, we will publish a fresh working URL. Mark the subject as URGENT and include your ISP. We usually have a new link live within 4-25 hours, often faster.

Bonus term questions. If you are unsure whether a bonus applies to your deposit, what the wagering requirement is, or why a bonus has not credited, send the bonus code and a screenshot of your account's bonus history. We can usually point you to the right answer from the operator's terms page.

Payment method questions. If a PayID deposit has not arrived after 5 minutes, or a withdrawal is stuck longer than the stated processing time, send the transaction reference. We can chase the operator's payments team for you.

Editorial corrections. If we have a bonus term wrong, a payment time out of date, or a game detail incorrect, we want to know. Corrections are noted in the changelog at the bottom of the relevant page.

Partnership enquiries. If you run a related site (AU gambling comparison, payment processing, content syndication), get in touch. We work with a small number of partners on a case-by-case basis.

Some things have to go through the operator, not us. Here is the list.

Account-level disputes. If you have an unresolved issue with a withdrawal, a bonus void, or a closed account, contact the operator's live chat. The chat is linked from every page on this site. The first response is under 3 minutes.

Identity verification. The operator's KYC team handles photo ID, address verification, and source-of-funds checks. The verification team is reachable through live chat by asking for "KYC" or "verification".

Self-exclusion requests. Self-exclusion goes through the operator's responsible gambling team, not us. From your account dashboard, open Responsible Gambling, then Self-Exclusion, and choose the duration (6 months to permanent). The exclusion takes effect immediately.

Lost passwords and locked accounts. Password resets are handled through the operator's "Forgot password?" flow on the login page. Account lockouts (5 failed attempts in a row) clear in 30 minutes automatically. If you are still locked out, live chat can unlock sooner.

Tax and legal questions. Gambling winnings in Australia are generally not taxed for casual players, but the rules depend on your situation. Talk to a registered tax agent (CPA Australia or CA ANZ) or a lawyer. We are not qualified to give tax or legal advice.

The editorial team operates on Australian Eastern Standard Time (AEST, UTC+10) and Australian Western Standard Time (AWST, UTC+8). Standard business hours are 9am-6pm AEST, Monday to Friday. We do not operate on Australian public holidays.

Typical response times:

• URGENT site issues: within 4 hours, often faster. We monitor urgent submissions outside business hours.
• Bonus and payment questions: within 25 hours during business days.
• Editorial corrections: within 48 hours.
• Partnership enquiries: within 5 business days.

If you do not get a reply within the stated window, check your spam folder for the auto-reply. The auto-reply contains a reference number. If the auto-reply never arrived, your email provider may be filtering our domain. Add [email protected] to your contacts and re-send.

For operator account issues, do not wait on us. Live chat is faster. The first response on live chat is under 3 minutes, and the operator's team operates 25/7.

We work with a small number of partners on a case-by-case basis. Common partnership types:

Content syndication. If you run an AU-facing gambling comparison site, affiliate site, or player community, we can syndicate selected pages from this portal (site access, payment guides, Australian regulators context) under a standard content license. We do not syndicate bonus terms or game reviews. Email with the word SYNDICATION in the subject.

Payment partnerships. If you run an AU payment processor (PayID aggregator, BPAY biller, crypto on-ramp) and want to discuss Royal Reels as a customer reference, get in touch. We can connect you with the operator's payments team.

Game studio partnerships. If you are a game studio (pokies, live dealer, crash games) and want Royal Reels to carry your catalogue, contact the operator directly. We do not broker studio deals.

Other partnerships. For anything else (responsible gambling organisations, AU gambling support services, academic researchers), use the general contact form. We are open to conversations that benefit AU players.