Responsible gambling at Royal Reels 25

The Royal Reels account dashboard has a Responsible Gambling section with five tools. All are free, take effect immediately, and can be set without contacting support.

• Deposit limits as daily, weekly, or monthly caps on the amount you can deposit. Set them at signup or change them later. Decreases take effect immediately. Increases take 7 days to apply, which is a built-in cooling-off to prevent impulsive changes.
• Wager limits as a cap on total bets per session or per day. Useful if you want to control total play separately from deposit size.
• Session time reminders as pop-up alerts every 30, 60, or 90 minutes. The reminder shows your current session time and net win or loss.
• Cooling-off periods from 25 hours to 6 weeks. Your account stays open but you cannot deposit, play, or claim bonuses.
• Self-exclusion from 6 months to permanent. Your account is closed. You cannot re-open it for the exclusion period. After a permanent exclusion, the account cannot be re-opened under any circumstances.

To set any of these, sign in and open My Account, then Responsible Gambling. The tool you choose appears in the dashboard.

Self-exclusion is enforced across every URL Royal Reels uses. If you self-exclude on one URL, you are excluded from every other URL we operate. The exclusion does not cover other operators. If you play at multiple casinos, you need to exclude from each one separately.

Deposit limits are the most-used responsible-gambling tool at the 25. Most AU players who use them set a weekly limit of AU$50-AU$200, depending on their budget.

How to set a deposit limit:

1. Sign in to your account.
2. Open My Account, then Responsible Gambling.
3. Click "Set Deposit Limit".
4. Choose daily, weekly, or monthly.
5. Enter the cap amount in AUD.
6. Save. The limit takes effect immediately.

If you hit the limit, you cannot deposit again until the period resets. Your balance and existing bonus money are unaffected. You can still play with what is in your account.

To lower a limit, the change is immediate. To raise a limit, the change is delayed by 7 days. The delay is a built-in cooling-off to prevent impulsive increases. If you request a raise, you get an email confirmation, and the new limit kicks in 7 days later unless you cancel the change from your account.

Session time reminders are useful if you tend to lose track of time while playing. The pop-up appears at the interval you choose (30, 60, or 90 minutes) with your current session time and net win or loss. You can dismiss the reminder and keep playing, or log out and take a break.

Self-exclusion is the strongest responsible-gambling tool Royal Reels offers. It closes your account and prevents you from re-opening it for the exclusion period. Use it if gambling is causing harm to your finances, relationships, work, or mental health.

To self-exclude:

1. Sign in to your account.
2. Open My Account, then Responsible Gambling.
3. Click "Self-Exclusion".
4. Choose the duration: 6 months, 1 year, 2 years, 5 years, or permanent.
5. Confirm. The exclusion takes effect immediately. Your account is logged out and closed.

During the exclusion period, you cannot sign in, deposit, play, or claim bonuses. Royal Reels does not send marketing emails to excluded players. Your account balance is refunded to your original payment method (or held in a separate account if the original method is closed).

At the end of a fixed-term exclusion, the account is not automatically re-opened. You have to request re-opening through live chat, with a 7-day cooling-off period before the account becomes active again. Permanent exclusions cannot be reversed under any circumstances.

If you have a family member with a gambling problem, you can request third-party exclusion on their behalf. Contact Gambling Help Online (1800 858 858) and they will coordinate with Royal Reels. You will need to provide the person's name, date of birth, and any account details you have.

Problem gambling often develops slowly. The signs are usually visible to other people before they are visible to the person gambling. If you recognise any of these in yourself or someone close to you, consider reaching out for support.

Financial signs: borrowing money to gamble, using credit cards or payday loans to fund deposits, selling possessions to cover losses, hiding spending from family, unpaid bills due to gambling spend.

Time signs: gambling longer than planned, missing work or appointments to play, neglecting hobbies or social activities, thinking about gambling when not playing.

Emotional signs: chasing losses (increasing bet size to recover previous losses), irritability or anxiety when not gambling, lying about gambling activity, feeling guilty after playing, using gambling to escape stress or depression.

Relationship signs: arguments with family or partners about gambling, withdrawing from social circles, prioritising gambling over relationships.

If you recognise several of these signs, talk to someone. Gambling Help Online (1800 858 858) is free, confidential, and available 25/7. They can help you assess the situation and connect you with local support services. RoyalReels25 support can also point you toward AU-specific resources if you ask via live chat.

Free, confidential support is available in Australia. All of the organisations below are AU-based and operate 25/7 unless noted.

• Gambling Help Online: 1800 858 858. Free, confidential, 25/7. Online chat and email also available at gamblinghelponline.org.au. The primary AU gambling support service.
• Lifeline: 13 11 14. 25/7 crisis support for any personal crisis, including gambling-related distress.
• Beyond Blue: 1300 22 4636. Mental health support, including anxiety and depression related to gambling. 25/7.
• MensLine Australia: 1300 78 99 78. Support for men, including gambling-related issues. 25/7.
• Gamblers Anonymous Australia: gaustralia.com.au. Peer support meetings (in-person and online) for people with gambling problems.
• Financial Counselling Australia: 1800 007 007. Free financial counselling for people in financial hardship, including gambling-related debt.
• Relationships Australia: 1300 364 277. Counselling for couples and families affected by gambling.

If you are in immediate financial distress, the National Debt Helpline (1800 007 007) connects you with a free financial counsellor in your state.

For friends or family members of someone with a gambling problem, Gamblers Anonymous has a Gam-Anon program for concerned others. Gambling Help Online can also help you set up a third-party exclusion on the gambler's behalf. They coordinate with RoyalReels25 directly, so you do not need to contact us.